SHIPPING + RETURNS

If you have any questions, or would like to know the status of a specific order please email clientservices@theseatedqueen.com

SHIPPING

UK 3- 5 days service: free

UK mainland express delivery service (next working day): £3.99

UK mainland saturday next day delivery service: £6.99

EU + EEA: £6 by courier. Free with orders over £100

USA: £12.00 by courier

Rest of world: £12.00 by courier

Orders placed before 12pm will be dispatched same day

RETURNS

We hope you are completely satisfied with your purchase, however if you are not, we are happy to give you a refund.

To be eligible for a return, your item must be unused + in the same condition that you received it. It must also be in the original packaging. We cannot offer returns on gift cards.

RETURNS FROM UK + EU

To complete your return, please contact

clientservices@theseatedqueen.com

Once your return is received + checked, we will send you an email confirmation. Items returned from the uk can take up to 14 working days to process. For refunds we will reimburse you using the original payment method.

Please send all returns to:

The Seated Queen
PO BOX 4214
Marlborough
SN2 9LF

RETURNS FROM OUTSIDE THE UK

Unfortunately, we do not accept returns from outside the EU

Please contact: clientservices@theseatedqueen.com for any further info

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received your refund within 14 days of refund confirmation, please contact:

clientservices@theseatedqueen.com

If items are lost by the postal service, we are able to refund payment after 28 days.

SALE ITEMS

Unfortunately, sale items cannot be refunded

GIFTS

An item purchased as a gift can be returned or exchanged. Refunds are made to the original credit or debit card which the gift was purchased.

FAULTY ITEMS 

If the item is faulty please contact us immediately: clientservices@theseatedqueen.com